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PeriscopeIQ for Member and Customer Insights

You know your members and customers. Now transform their experience to deliver business change and market leadership.

Build reliable and valid metrics for all of your member and customer touch points so you can improve engagement, loyalty, acquisition and retention and add value for members and customers.

PeriscopeCX

PeriscopeIQ’s customer and member experience tracking survey keeps your organization up-to-date on customer sentiment and satisfaction with the different elements of the customer’s journey.

Features

  • Overall key performance indicator tracking
  • Understand what is driving good and poor customer experiences
  • Prioritize efforts to improve customer experience
  • Close the loop with dissatisfied customers and improve retention
  • Interactive dashboard reporting
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Advanced Customer/Member Research Studies

The PeriscopeIQ team offers a wide variety of advanced customer research projects to keep your organization top-of-mind and relevant to your customers.

Features

  • Customer segmentation
  • Market share/share of wallet
  • Behavior assessment (shopping behavior, media usage, etc.)
  • Product evaluation and demand forecasting
  • Brand perceptions
  • Price testing/price elasticity
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What Clients are Saying

“PeriscopeIQ not only brings thought leadership to the study of employee engagement, they are also responsive to our needs and make our lives very easy. What impressed us most was their relentless focus on making sure that our engagement study is aligned with our strategy. Their Periscope ENGAGE solution and their ongoing support are simply awesome.”

Jamie Harrison
Head of Global Talent Management
Fossil