Employees are an organization’s game changers. While customer feedback is invaluable, it is ultimately the employees who begin successful customer interactions and significant impact on customer experience. Employees need to be wholly integrated into the entire mosaic of customer experience.
PeriscopeLISTENS captures insights from employees to advance customer experience and operational improvements. Through a series of easy to read text analytics and visual and quantitative reports, PeriscopeLISTENS will shed new light on the customer, the cornerstone of today’s organizations, through the eyes of the employee.
Benefits of PeriscopeLISTENS include:
- Capture positive, negative and new ideas from employees
- Display comprehensive insights in text, visual and quantitative charts
- Drill up and down the hierarchy to pinpoint problem areas
- Distribute dashboards to mobile devices
- Improve customer experiences and operations
- Speedy service recovery for customer retention
- Identify problem areas outside the purview of customers
- Real time strategic alerts