PeriscopeENGAGE
Yes, employees have an impact on customers. How do you know what their perceptions are? How do you know if they have customer facing capabilities? How do you know if your organization is customer centric? How do you know what your customers think of your customer orientation?
PeriscopeENGAGE is a fully integrated employee feedback and management system, which includes web survey collection and portal reporting with actionable reports and scorecards. The result is employees who are more engaged, better aligned with organizational goals and more committed to organizational excellence.
PeriscopeENGAGE has numerous capabilities:
- Metrics scorecards for individual questions and categories
- Computation options-average, top 1, top 2
- Segmentation of metrics by department, units, geography, engagement levels
- Built-in charting for easy presentations
- Year over year comparisons
- Create crosstabs
- Detail summary reports
- Editing flexibility
- Export capability
- Built-in help feature
- Easily display strengths and weaknesses
PeriscopeENGAGE can help you to:
- Reduce gaps between employees and customers
- Understand your Employee NPS (ENPS)
- Easily view your Employee Customer Centricity (ECC)
- View the links between employee and customer engagement
- Effortlessly see your Organizational Customer Centricity (OCC)
- Spot target interventions for specific improvements
- Identify bridges between customer and employee loyalty
